Last updated: November 6, 2026
This Refund Policy explains when Innovex Research issues refunds, how refunds are processed, and what to do if there is a problem with your order.
At a Glance
- Orders canceled before they ship are eligible for a full refund.
- Once an order has shipped, the sale is final and refunds are not issued, except for damaged or incorrect orders reported promptly.
- Approved refunds go back to your original payment method.
Cancellations Before Shipment
You may cancel your order for any reason before it ships and receive a full refund. To cancel, contact us through our contact page as soon as possible with your order number. Once an order has entered processing or been handed to the carrier, it may no longer be possible to cancel.
After Shipment
Refunds are not issued after an order has shipped. This includes changes of mind, ordering the wrong product, and incorrect shipping information entered at checkout. Carrier delays or missed delivery estimates do not by themselves qualify an order for a refund.
Damaged or Incorrect Orders
If your order arrives damaged, or you receive the wrong item, contact us as soon as possible after delivery with your order number and clear photos of the packaging, shipping label, and affected product. After review, we may issue a full or partial refund, send a replacement, or provide another resolution. See our Return Policy for details.
How Refunds Are Processed
- Approved refunds are issued to the original payment method.
- Processing times depend on your payment provider and bank, and it may take several business days for the refund to appear.
Chargebacks and Payment Disputes
If there is a problem with your order, please contact us before filing a dispute with your bank or card issuer. Most issues can be resolved quickly by our team. We reserve the right to contest chargebacks when order records, shipment tracking, or delivery confirmation show the order was fulfilled. Unauthorized or abusive chargebacks may result in restrictions on future purchases.
Contact Us
For refund or cancellation questions, reach out through our contact page and include your order number.