Last updated: November 6, 2026
Because Innovex Research supplies research-use-only materials, we have to protect the integrity of every product we ship. This Return Policy explains which items can be returned and how to report a problem with your order.
Returns Are Limited
For quality-control and safety reasons, we cannot accept returns of products once they have left our facility. Returned research materials cannot be verified for storage conditions or handling and cannot be resold. All sales of shipped products are final, except as described below.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, or you receive the wrong item or quantity, we will make it right. To request a resolution:
- Contact us as soon as possible after delivery through our contact page, and include your order number
- Provide clear photos of the outer packaging, the shipping label, and the affected item
- Keep all packaging and products until your request has been reviewed
After review, we may send a replacement, issue a refund, or offer another resolution. Where appropriate, we will file a claim with the shipping carrier. Delays in reporting, or missing photos, may affect eligibility.
Return Authorization Required
Please do not send any product back to us without first contacting our team. If a return is needed, we will provide instructions. Packages returned without authorization may not be accepted or refunded.
Lost or Delayed Packages
Carrier delays and estimated delivery dates are outside our control and are not by themselves grounds for a return. If tracking shows your package as delivered but you have not received it, contact us and we will help you work with the carrier. Please make sure your shipping address is correct before placing your order.
Related Policies
For information about cancellations and refunds, see our Refund Policy.
Contact Us
Questions about returns? Reach out through our contact page and include your order number so we can help quickly.